Sniffari
Delete your Sniffari account
Draft — awaiting external legal review. This document reflects how Sniffari works today. Questions in the meantime: support@sniffari.app.
This page covers Sniffari by SNIFFARI (PTY) LTD. You can delete your account and data yourself, right now, in the app — or request it by email if you no longer have the app installed.
The fast way — in the app
- Open Sniffari and go to Profile.
- Scroll to the bottom and tap Delete account.
- Confirm. Sniffari's first-party account deletion runs immediately — there is no waiting period.
No app? Request it by email
Email support@sniffari.app with the subject line "Account deletion request", sent from the email address on your Sniffari account (that's how we verify it's you; we may ask a follow-up question if anything doesn't match). We process email deletion requests within 30 days and confirm when it's done.
What gets deleted, what remains
- Erased: your account and sign-in, profile (name, avatar), your dogs' profiles, your saved places and lists, your check-ins, your Adventure Pins, every photo-map point you published, your follows and followers, your blocks and the blocks other members placed on you, your badges, points and level, your photo likes, the reports you filed, your place submissions (whatever their status — an approved place itself stays, see below), and your personal photos — avatars, dog photos, and any photo still awaiting approval — which are removed from storage.
- Retained with account attribution removed: contributions the community already uses stay in place with no account link — your written reviews and your published photos on place pages show "Deleted user" as the author; places you added to the map and the dog-friendly verifications you gave places carry no author at all (the place stays verified). The confirmations or contradictions you gave other members' Adventure Pins also remain with your account removed — they are never shown with an author, but the pin's confirmation and contradiction counts and its last-confirmed time still include them. Reviews and photos can be deleted individually in the app first (see below) if you want them gone entirely; a place you added stays on the map for the community — email support@sniffari.app if one needs to come down. The retained photo or text can still contain personal information in its visible content, including faces, pets, names or other details someone posted.
- Retained: moderation and safety records (for example reports other members filed about content) and anything we must keep for legal compliance — kept only as long as those purposes require.
- Household dogs: a dog profile co-owned with your household stays with the remaining household members — dogs are not deleted out from under the people who share them.
RevenueCat separately processes the subscription identifier and transaction record described in our Privacy Policy. When you delete your Sniffari account, your request also covers deletion of the matching RevenueCat customer record. We process that request separately, retry unsuccessful requests and review unresolved failures. Store transaction records remain subject to the store's and RevenueCat's terms and legal obligations.
Delete some things without closing your account
Every review and photo you've posted can be deleted individually in the app — reviews from their editor, photos from Profile → Photos or the photo viewer. Location permission can be withdrawn any time in your device settings.
Before you delete: your subscription
If you subscribed to Sniffari Premium, deleting your account does not cancel the subscription — billing is handled by your store. Cancel it first in your Apple subscriptions or your Google Play subscriptions.
Questions
support@sniffari.app — we reply within two business days. More on how we handle data: Privacy Policy.